Refund policy

Return Policy

At SquisheSquish, we carefully package and inspect every order before shipping to ensure it arrives safely and in perfect condition 💖

Returns & Refunds

Due to hygiene reasons and the sensory nature of our products, we do not normally offer refunds, returns, or exchanges once an order has been placed.

However, refunds or replacements may be considered if your order meets one of the following requirements:

• You received the wrong item
• Your item arrived damaged
• Your order is missing items
• The product has a major fault or defect upon arrival

To request support, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos/videos of the item and packaging
• A description of the issue

If approved, we may offer:

• A replacement item
• Store credit
• A partial or full refund depending on the situation

Non-Refundable Situations

Refunds or returns will not be accepted for:

• Change of mind
• Personal preference or expectations
• Believing the product does not exactly match photos
• Minor imperfections, bubbles, texture marks, or colour variations
• Differences caused by lighting, editing, or screen settings
• Damage caused after delivery
• Incorrect shipping addresses entered at checkout
• Delays caused by shipping carriers

Please note that many of our products are handmade, soft sensory items, or uniquely textured products, meaning slight differences between items are normal and part of their charm ✨