Terms of service

SQUISHY SQUISH — TERMS & CONDITIONS

PLEASE READ CAREFULLY BEFORE PLACING YOUR ORDER

By purchasing from Squishy Squish, you confirm that you have read, understood and accepted all of the terms and conditions below. If you do not agree with these terms, please do not place an order.

1. NO REFUNDS

Squishy Squish does not offer refunds.

All purchases are final. By placing an order, you acknowledge and accept our no-refund policy.

If there is a genuine issue with your order that is covered by our after-sales policy, we may offer store credit or another suitable resolution at our discretion. This does not mean that a refund will be issued.

2. BUYING AT YOUR OWN RISK — WEATHER & HEAT

You are purchasing squishies at your own risk.

Squishies are sensitive products and can be affected by weather and temperature during shipping. Heat can cause the squishy skin to expand, which can result in the skin popping, splitting or leaking.

This is unfortunately something that Squishy Squish cannot control once an order has been shipped.

By purchasing from Squishy Squish, you acknowledge and accept the risk associated with shipping squishies in hot or changing weather conditions.

We strongly recommend considering the weather conditions in your area before ordering.

If you are not willing to accept the possibility of heat-related damage during shipping, please do not place an order.

3. DELIVERY TIMES

Please check the delivery information displayed at checkout before placing your order.

Delivery can take up to 24 days, depending on the destination, shipping method, courier and circumstances outside of our control.

Orders may occasionally take longer to process or ship due to circumstances such as moving house, high order volumes, holidays or other unforeseen circumstances.

Please allow the full stated delivery timeframe before contacting us regarding a delayed order.

4. AFTER-SALES SERVICE & UNBOXING VIDEO REQUIREMENT

If you believe there is a genuine issue with your order, you must provide a full, uninterrupted unboxing video in order for us to investigate the issue.

There is an after-sales sticker on your parcel, and these Terms & Conditions are also provided to explain our requirements.

Your video must:

  • Begin before the box/package has been opened.
  • Clearly show the unopened parcel and its condition.
  • Show you opening the parcel on camera.
  • Show all of the squishies inside the box before they are opened or played with.
  • Clearly show the packaging, seals and squishies as they were received.
  • Continue long enough for us to properly assess the condition of the items.

The unboxing video must show the items before they have been opened, played with, stretched, poked or otherwise handled.

Photos are NOT accepted as a replacement for an unboxing video.

Photos do not provide enough evidence for us to determine when or how damage occurred. Photos can also be edited or AI-generated and therefore cannot provide the same evidence as a continuous unboxing video.

5. DAMAGED, LEAKING OR POPPED SQUISHIES

If a squishy has arrived damaged due to a manufacturing issue or a problem that was present before the package was opened, the issue should be visible in the required unboxing video.

For example, if a squishy has a hole or is leaking when received, the leakage should be visible within the packaging. The packaging, seals and condition of the squishy can also help us determine whether there was a genuine issue before the item was opened.

If our investigation determines that there is a genuine manufacturing fault, we will work with you to find a suitable resolution, which may include store credit or another appropriate solution.

However, no refund will be provided.

6. ONCE A SQUISHY HAS BEEN OPENED OR PLAYED WITH

Once you have opened, played with, squeezed, stretched, poked or otherwise used a squishy, you have accepted the item in the condition in which it arrived.

If you contact us after opening or playing with a squishy, we cannot determine whether the issue was present when it arrived or occurred after you received and used it.

Therefore, we cannot provide after-sales service for damage that is reported without the required unopened-package unboxing video.

The same applies if you do not provide an unboxing video at all.

No unboxing video = no after-sales claim.

7. PRODUCT QUALITY & QUALITY CHECKS

All squishies are quality checked before being sent out.

Please understand that squishies are soft, flexible products and can naturally have small variations in appearance, texture, firmness, paint, shape or finish.

We provide a firmness scale where applicable. Please make sure you understand the firmness and characteristics of the product before purchasing.

Please do not purchase a squishy and then contact us after playing with it because you feel that the firmness, texture or quality was not what you personally expected.

Our products are sold as described, and all items are checked before dispatch.

8. SQUISHIES ARE NOT EXPECTED TO LAST FOREVER

Squishies are delicate novelty items and are not indestructible.

Their lifespan can depend on how they are stored, handled and played with. Excessive squeezing, stretching, poking, pulling, sharp objects, rough handling, heat and other factors can cause damage.

Please do not purchase if you expect your squishy to last forever or withstand rough handling.

9. PRODUCT PHOTOS & APPEARANCE

Please be aware that some of our product photographs may be AI-enhanced or AI-edited for presentation purposes.

Because of this, the actual squishy you receive may not look exactly like the website photograph.

Colours, lighting, proportions, textures and small details may vary between the photograph and the physical product.

Our product photographs should not be treated as an exact representation of a handmade/physical squishy.

If you would like to see our squishies in real life, being handled and played with, please visit our TikTok:

TikTok: Squishy Squish

You can also view customer videos and reviews on our TikTok to get a better idea of how our products look and feel in real life.

10. CUSTOMER RESPONSIBILITY

It is the customer’s responsibility to read the product description, firmness scale, delivery information and these Terms & Conditions before purchasing.

By completing your purchase, you confirm that you understand and accept:

  • Our no-refund policy.
  • That you are purchasing squishies at your own risk.
  • That heat and weather can affect squishies during shipping.
  • That heat can cause squishy skins to expand and potentially pop, split or leak.
  • Our unboxing video requirements for after-sales claims.
  • That photos are not accepted instead of an unboxing video.
  • That once a squishy has been opened or played with, it is considered accepted in the condition received.
  • That squishies are delicate products and are not guaranteed to last forever.
  • That product photographs may be AI-enhanced or edited and may not exactly represent the physical product.

If you do not agree to these terms, please do not place an order.

INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Please ensure that your full and correct delivery address is entered when placing your order.

Squishy Squish is not responsible for orders that are delayed, returned, lost or delivered to the wrong location due to an incorrect, incomplete or incorrectly entered address provided by the customer.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

If an order is returned to us because the address provided was incorrect or incomplete, the customer may be responsible for any additional postage costs required to resend the order.

Please carefully check your delivery details before completing your purchase. By placing an order, you confirm that the address you have provided is correct.

CONTACT FOR AFTER-SALES SERVICE

For any genuine after-sales enquiry, please email:

Squish Squish
squishesquish@proton.me

Please include your order number and the required full, unopened-package unboxing video.

We will review the evidence provided and determine whether the issue appears to be a genuine manufacturing fault or another issue covered by our after-sales policy.

Thank you for taking the time to read our Terms & Conditions and for understanding the nature of squishy products.