Yes, we require an unboxing video for all after-sales claims. The box must be unopened when filming. Please show all squishies clearly in the box so we can check for any missing items or damage. If a squishy is broken, it must be visible in the original packaging.

Please email us within 24 hours of receiving your order if there are any issues.

To qualify for after-sales support, you must provide an unboxing video as explained above.

The following are not eligible for after-sales:

• Minor factory imperfections that have no effect on use (e.g. small marks, slight paint variations)
• Colour or printing variations
• Air bubbles (this is very normal in squishies)

Please read each product description so you know what to expect before purchasing.

We do not accept returns or offer refunds, as I live internationally.

If there is an issue with your order, I can send a replacement or provide store credit for the amount you paid, depending on whether the item is in stock or not.

All orders are handled by a fulfilment agent. Tracking is added to your order before it is shipped. This means if you receive an email saying tracking has been added, it does not mean your order is on its way yet. Each order has its own tracking number which is created and assigned to your delivery address before the item is even shipped.

We aim to pack your order within 1 week and get it sent off. Our shipping time averages 2–3 weeks based on previous orders, but we quote a higher estimate (roughly 24 days) to allow for any unexpected delays. Sometimes normal life can get in the way, and we prefer to set a higher estimate so that customers aren’t disappointed if their order takes a little longer.

Please do not contact us about delivery before it has reached 24 days.

We appreciate your patience and understanding! ♡

Are all your squishies the same as the photos?

No. All of our pictures are AI generated, but they are generated from an original photo. We aim for the squishy to look exactly like the images, but it won’t always be 100% identical — just very close. If you’d like to see real-life videos, you can check out our Instagram or TikTok (same name as the shop).

Are your squishies handmade?

No. I do not personally make the squishies due to medical problems that prevent me from sitting for too long. My squishies are curated — I design them and get them made, or I independently source them. This will be stated in each product description if the item is independently sourced or curated.

Do you ship internationally?

Yes, we do ship internationally! Please note that shipping to Europe is more expensive than to the UK and America due to a new rule (as of July 1st, 2026) where every SKU (each item) in the box costs an extra €3 to ship. This cost is added onto each product price.

Delivery to Australia is also very expensive in general. We originally didn’t plan to ship there, but many customers requested the option. As we ship from the other side of the world, shipping costs are unfortunately much higher.

Do you have a physical store?

No, we are currently an online store only.